Lorikeet
for Hireup
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Built around the questions clients and support workers ask every day — cancelling and rescheduling bookings, finding cover, payroll queries, incident reporting, and the human handovers that need to be warm, not scripted. Answers and actions, on chat and voice, from the same brain.
Loaded with realistic data for an active NDIS plan-managed client with upcoming bookings, and support workers with recent payslips. Ask as a client, a worker, or a family member.
Click any prompt to copy it.
Make up any name, email, or booking detail — the agent rolls with whatever you give it.
Six topic-matched workflows trained on Hireup's actual help centre content. The agent quotes back specifics before every write action.
Looks up the client's bookings, confirms the specific session by day + worker first name, cancels it, applies any SCHADS short-notice fee correctly, and offers to find cover using the same suburb and support type.
Pulls the worker's latest payslip — net, gross, super, tax, fortnight covered. Rounds to whole dollars on voice, gives exact cents on chat, offers to email the PDF. Explains SCHADS-based differences when there's a query.
Checks the customer is safe first. Collects what happened, when, where, and who — one question at a time on voice. Logs to the Reportable Incidents team without diagnosing NDIS-reportability. Never promises specific outcomes.
When a client or worker asks to talk to a person, the agent takes name and best contact, tags with the reason (payroll dispute, complaint, plan-nominee change), reassigns, and quotes a 2-business-hour SLA. Never a generic "I'll escalate" script.
Recognises physical emergency (000), suicidal ideation (Lifeline 13 11 14, Beyond Blue), and family violence (1800RESPECT). Delivers the number calmly — no "Oh no", no "Of course" — then warm-handovers to on-call safeguarding.
Answers questions on NDIS funding types (self / plan / NDIA managed), SCHADS pay, sleepover pricing, meet-and-greets, worker screening (NCCHC, Cited, VIC DSWR), and Hireup policies — grounded in your actual help centre, not invented.
Same brain, same workflows, on a real phone line — Australian voice (Emma), whole-dollar cadence, spell-back for names and emails. Call the number to try any of the scenarios above by voice. Cancel a booking, ask a payroll question, or say "I need to talk to someone" and hear the warm handover.
Wired specifically around Hireup's marketplace — clients, workers, and support coordinators — with the safety and NDIS guardrails a disability platform needs.
Scraped the Hireup help centre — 100+ articles on bookings, payroll, incidents, worker onboarding, NDIS funding types, and the SCHADS Award — grounded every FAQ answer in your actual policy language.
An open-conversation router plus four specialist workflows (bookings, payroll, incidents, warm handover), each with channel-aware cadence — chat cap 4 sentences, voice cap 3 sentences, one question per turn on voice.
Nine mock tools — client and worker lookups, booking history, cancel, find-cover, payslip, incident report, complaint, and callback. In production these connect to your real Zendesk, HRIS, and payroll systems — no rebuild of your stack.
Three STEER guardrails (crisis, off-product, weak-uncertainty) plus eleven brand guidelines — one question per voice turn, no sycophantic openers, calm-under-crisis with Lifeline and 1800RESPECT numbers, no clinical or NDIS-reportability opinions.
If Friday's session goes well, this is the shape of the next 4-8 weeks.
Lorikeet is used by financial services, healthcare, and other complex regulated businesses. The controls disability support needs are built in.
Multi-region deployments — Australian customer data can stay in Australia if you want it to. Pick the jurisdiction that suits Hireup's privacy posture.
Start read-only. Enable specific write actions when you're ready. The agent only sees and actions what you've explicitly authorised at the tool level.
STEER guardrails prevent the agent from advising on medication, clinical care, or NDIS funding eligibility. Anything clinical is a warm handover to a Hireup team member.
We'd love to walk you through what a phased rollout looks like across Hireup's chat, email, and voice channels.
Talk to the team